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Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / Unable to create incid...
Service | Customer Service, Contact Center, Fie...
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Unable to create incident using WebApi.createRecord due to customer type field

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Posted on by Community Member

Hi Team,

I am not able to create the incident using webApi.createrecord due to customer type field. Request you please suggest how to bind customer type filed in mscrm when we set the this field using webApi.

find below the screenshot of field on i am getting issue-

pastedimage1622538551647v1.png

Below is the syntax which i am using to set the value of this field-

"CustomerId@odata.bind": "/contacts(5FB2DA1A-8C50-E911-A849-000D3A2DD1B4)",

Find below the response which i am getting when i am trying to create the record.

1: An error occurred while validating input parameters: Microsoft.OData.ODataException: An undeclared property 'CustomerId' which only has property annotations in the payload but no property value was found in the payload. In OData, only declared navigation properties and declared named streams can be represented as properties without values.

  • Suggested answer
    a33ik Profile Picture
    a33ik 84,331 Most Valuable Professional on at
    RE: Unable to create incident using WebApi.createRecord due to customer type field

    Hello,

    Try to replace line

    "CustomerId@odata.bind": "/contacts(5FB2DA1A-8C50-E911-A849-000D3A2DD1B4)",

    with line

    "customerid_contact@odata.bind": "/contacts(5FB2DA1A-8C50-E911-A849-000D3A2DD1B4)",

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