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Dynamics 365 Community / Forums / Customer Service forum / NEW button on case ent...
Customer Service forum

NEW button on case entity is not showing at anywhere in Unified Interface

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Posted on by Yadnyesh Kuvalekar 4,102

Hi All,

On my trial, I created an APP and added Case entity in the same. App was created with Unified Interface option. It was showing NEW button in the app properly.

Then I installed Customer Portal and now NEW button on Case entity in unified interface is gone. I tried below things to solve but didn't help.

1. Set System Administrator security role.

2. Created new app with new solution.

3. Created new sitemap.

Nothing helped.

Your help is much appreciated. Thank you.

Categories:
Customer Service
  • Community Member Profile Picture
    Community Member on at
    RE: NEW button on case entity is not showing at anywhere in Unified Interface

    Thanks so much. We encountered the same error after (finally) upgrading from 8.2 to 9.0. 

    This did indeed fix our issue.

  • Verified answer
    Yadnyesh Kuvalekar Profile Picture
    Yadnyesh Kuvalekar 4,102 on at
    RE: NEW button on case entity is not showing at anywhere in Unified Interface

    I fixed this issue myself. Issue was that, on Case entity Enable for Mobile checkbox was selected, but also Read Only in Mobile mode was selected. I unchecked Read Only option and it fixed.

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