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If an email comes into Dynamics through a Shared email account (ex: sales@mycompany.com), is there a way that when a User of Dynamics responds to the email that the Sender/From address is that of the original shared email account (ex: sales@mycompany.com) and not their User email address that they are signed in under? If so, can someone point me to JavaScript or Plugin that can do this? I appreciate the help with this very much.
Hi Partner,
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Thanks.
Hi DeVoe1,
To make building of the request easier to avoid mistakes you can use Crm Rest Builder
Download it and import solution to crm.
https://github.com/jlattimer/CRMRESTBuilder/releases/tag/2.6.0.0
And the image is clear in my screen, so can you tell me which screenshot is blurry and which step you can’t understand.
Also, you can try to test js code, the tool is just make request creating easier, you can replace email address with your shared email, the other code shouldn't need to change.
Regards,
Leah Ju
Please mark as verified if the answer is helpful. Welcome to join hot discussions in Dynamics 365 Forums.
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Hi DeVoe1,
When you reply one email, it will open new email form and some fields will be filled. One field is named Parent Activity Id, which is OOB field and it stores id of the email that you need response.
In my example, I set a queue with shared email address.
Here are steps.
1. Add Parent Activity Id field to the form, which can make us get id of the received email easily.
2.Retrieve received email with ‘Parent Activity Id’ value to get ‘to’ field value.
3. Retrieve queue with the email address(to field) to get the queue id, name and type.
4.Replace parameters with dynamics value in js:
function UpdateFromField(executionContext) {
var formContext = executionContext.getFormContext();
var lookup = formContext.getAttribute("parentactivityid").getValue(); // recevied email lookup(Parent Activity Id)
if (lookup != null) {
var receviedid = lookup[0].id.slice(1, -1);
Xrm.WebApi.online.retrieveRecord("email", "" receviedid "", "?$select=torecipients").then( //get recevied email 'to' field value(email address)
function success(result) {
var torecipients = result["torecipients"];
torecipients = torecipients.replace(";","");//remove ; symbol
if (torecipients == "testsharedmailbox@crmxxxxxx.onmicrosoft.com") //only shared email address can update
{
Xrm.WebApi.online.retrieveMultipleRecords("queue", "?$select=name,queueid,queuetypecode&$filter=emailaddress eq 'testsharedmailbox@crmxxxxxx.onmicrosoft.com'").then(
function success(results) {
for (var i = 0; i < results.entities.length; i ) {
var name = results.entities[i]["name"];
var queueid = results.entities[i]["queueid"];
//update from field
var lookup = new Array();
lookup[0] = new Object();
lookup[0].id = queueid;
lookup[0].name = name;
lookup[0].entityType = "queue";
formContext.getAttribute("from").setValue(lookup);//set the lookup value finally
}
},
function (error) {
Xrm.Utility.alertDialog(error.message);
}
);
}
},
function (error) {
Xrm.Utility.alertDialog(error.message);
}
);
}
}
5.Test.
(1) it is received email:
(2) when i click reply button:
Note: You can try to use CRM Rest Builder tool, which can create request easily.
Download page: https://github.com/jlattimer/CRMRESTBuilder
Regards,
Leah Ju
Please mark as verified if the answer is helpful. Welcome to join hot discussions in Dynamics 365 Forums.
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