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I want to change which phases (Timestamps) are calculated into the "Total Billable Duration" of a Booking.
Reason: It looks strange to me that "on break" times automatically get billed whereas travel times don't.
However I can't find our where to tell the system which of the ressource times I want to be billable.
Can anyone help me?
That does sound odd. Have you checked the dependencies against that billable field? Just in case something custom is changing that field.
If you want a dirty way of fixing it you could create a Workflow to change the billable field to No for break types.
Or just send a MS Ticket.
Hi Thomas, great to get your feedback which I always appreciate!
Sadly I already had tried to add a Ressource Pay Type record to the 'Break Pay Type' in FS Settings with the markup of 0 %.
But that haven't had any effect on the Total Billable Duration or the Billable flag of the Booking Journal records with the "On Break" times.
Did that ever work this way? If yes, maybe we should create a ticket with MS.
Within the Field Service Settings. Have you added a Resource Pay Type of 'Break Pay Type' ? I think these control if some part of the work is billable or not.
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André Arnaud de Cal...
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