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Global Search Issues

Posted on by 5

Has anyone experienced with search results not displayed properly? I can see how many results are found (e.g., Knowledge Articles (23) - see below screenshot), however the results displayed are only few and there's no scroll up/down bar. My permission and licence don't seem to change and it happens with any browser. Wondering if anyone has encountered similar issues and known how to resolve it. Thank you.

Global-search-not-displayed-properly.jpg

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Global Search Issues

    Glad your problem was solved and can you share the solution if possible?

  • Nathania Profile Picture
    Nathania 5 on at
    RE: Global Search Issues

    Hello Leah,

    Thank you for responding to my questions. I was the only one having the issue and I could see records matching the search criteria, but only partial results. Nevertheless, the issue is now fixed and I am still unsure what caused it.

    Thank you again.

    Nathania

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Global Search Issues

    Hi Nathania,

    Are you the only one in this situation, are there others?

    And can you see records that match the search criteria on the view?

    Regards,

    Leah Ju

  • Nathania Profile Picture
    Nathania 5 on at
    RE: Global Search Issues

    Hello Leah, thank you for responding to my question. It happens to all entities.

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Global Search Issues

    Hi Nathania,

    Is this the case only for knowledge articles entity, or for all entities?

    Or you can go one entity view to search results with same filter to check it:

    pastedimage1619762642507v1.png

    Regards,

    Leah Ju

    Please mark as verified if the answer is helpful. Welcome to join hot discussions in Dynamics 365 Forums.

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