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Imported Configuration Collection letter note (Excel) version 15.17 , Has No Template

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Posted on by hcon

Good day! I imported the reporting configuration "Collection letter note (Excel)" from the Global Repository, but when I checked the Format designer, there is no template associated with this and I can't upload an attachment either. As such, upon selecting this format in the Print Management, I cannot print/view/send collection letters because of an error. How can I resolve this? Refer to the images below. Thanks.

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Alireza Eshaghzadeh 14,679 Super User 2025 Season 2 on at

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Hi hcon,

Please follow the steps:

1-Navgiafte to Workspaces > Electronic reporting > Related links > Electronic reporting parameters

2-Add "File" for document types

3-Delete the configuration (Collection letter note (Excel)) and import it again from Microsoft repositories

4-Open the config and click on "Attachment"

Then you will have the template file.

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hcon 20 on at

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Thank you for your swift response. Unfortunately, even after having followed your steps, I still do not get to import any template (see pic below).

By any chance, do you think it has something to do with this message I get when I finish importing the configuration from the repository?

I'm not sure how I could fix this either.

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Alireza Eshaghzadeh 14,679 Super User 2025 Season 2 on at

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It seems that the form for attachment is not activated to have attachment (+New button is grey). Do you have sysadmin security role?

You can try to add this table on active document table and then run batch job "Restore broken templates".

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hcon 20 on at

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I'm afraid I don't. I'll consult one who has, and I'll return to this thread for an update.

Thank you for your assistance!

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