Hi Everyone,
Context:
I've started a Customer journey to 5000 contacts (Dynamics segment with filters for Do Not email set and Email address contains data) with a 1 week timeframe. and set the email schedule to only send emails between 9am-10am on Weekdays.
Insights:
- My insights reveal 0 unsubscribes when I can clearly see that people have interacted with the Unsubscribe link in the email.
- Can we determine the email velocity at any stage? Even though they were scheduled for 9am, I saw the system processing 1500 for the first 10 minutes and then the entire segment in the next 30 minutes.
- 400 of the total emails blocked were due to the contact being inactive. (Is there a set of rules that makes them inactive?)
- So I tried to activate them hoping emails would go through to them. I'm awaiting on the next day for my insights to reflect any changes. But is it possible that an active customer journey would send email to a contact which has been activated midway?
Lastly, I've had quite a few emails added to the suppression list because of hard bounces. Is there a way I can eliminate these contacts from future journeys? I know they are automatically blocked, but just wanted to clarify.
Thanks in advance for your help.
