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Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / Replying the customer ...
Service | Customer Service, Contact Center, Fie...
Suggested Answer

Replying the customer using Open Record in timeline after replied redirected to activities page

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Posted on by Community Member

Hi Everyone,

Please note, I'm replying from dynamic 365 itself. Open Record from the timeline after replied redirected activities page. it's possible to redirect to the particular case number or email Editor page.

 

Open record incoming case from the timeline

 

pastedimage1595491066005v1.png

 

Now opened Email wizard in Activity page

pastedimage1595491066015v2.png

 

Send mail to the case.

 

pastedimage1595491066034v3.png

 

pastedimage1595491066046v4.png

Thank you 

vetrivel G

  • Suggested answer
    AJ-22040756-0 Profile Picture
    AJ-22040756-0 Microsoft Employee on at

    Hi Partner

    This seems to be by-design behavior and will be back to previous screen,  if you see the navigation it shows CSH -> Service -> Activities ->  Level1

    So once you close the level 1 then it will revert to activities and once you close the activities it will turn to service page 

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