Skip to main content

Notifications

Customer experience | Sales, Customer Insights,...
Suggested answer

How to stop page from jumping to the top of a list after a record is assigned?

(0) ShareShare
ReportReport
Posted on by 15

We have a call list users assign to themselves, but after assigning a record the page will refresh and jump the users back to the top of the list.  This is interrupting user workflow as they have to scroll all the way back down to their previous position.

They are reporting that previously, after assigning a record, the page will go back to their previous location.  Any ideas why this might be happening and how to stop it?

  • lcordov Profile Picture
    lcordov 15 on at
    RE: How to stop page from jumping to the top of a list after a record is assigned?

    Hi Manoj,

    See steps/screenshots below.

    1. User selects a record and clicks on the Assign button.  (Notice where the record lies on the list)

    pastedimage1652193452028v1.png

    2. User Assigns record from pop-up

    pastedimage1652193513960v2.png

    3. User is returned to call list, but all the way at the top (see arrow).  Previously it returned the user to their original position on the list.

    pastedimage1652193546867v3.png

  • Suggested answer
    Manoj Mane Profile Picture
    Manoj Mane 1,012 on at
    RE: How to stop page from jumping to the top of a list after a record is assigned?

    Hi lcordov,

    Can you please upload the screenshot of the scenario.


    Thanks,
    Manoj.

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

News and Announcements

Announcing Category Subscriptions!

Quick Links

December Spotlight Star - Muhammad Affan

Congratulations to a top community star!

Top 10 leaders for November!

Congratulations to our November super stars!

Tips for Writing Effective Verified Answers

Best practices for providing successful forum answers ✍️

Leaderboard

#1
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 291,359 Super User 2024 Season 2

#2
Martin Dráb Profile Picture

Martin Dráb 230,370 Most Valuable Professional

#3
nmaenpaa Profile Picture

nmaenpaa 101,156

Leaderboard

Featured topics

Product updates

Dynamics 365 release plans