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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Test & Enable mail...
Microsoft Dynamics CRM (Archived)

Test & Enable mailbox not working

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Posted on by Community Member

Im new to CRM Dynamics and would appreciate any help. We are running CRM Dynmics 2016 on-prem and have configured following in Email configuration settings:

Server profile: Our mailserver profile

Incoming and Outgoing: Microsoft Dynamics 365 for Outlook

I tried to create a workflow which is going to send email notifications on field changes in an opportunity but I got an alert message that the email is pending.

I approved and tried to Test & Enable the user account and could see in the field Test Run Status it was In Progress but after a while I didn't get any message weather it succeed or failed and in the field Test Run Status the status was still Not Run.

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  • Suggested answer
    gdas Profile Picture
    gdas 50,091 Moderator on at

    Hello ,

    Could you please check test result in the mail box.

    You can refer below article . Hope this helps

    technet.microsoft.com/.../mt622062.aspx

  • Community Member Profile Picture
    Community Member on at

    Hello Goutam,

    Thanks for your reply.

    Your mailbox Kaiser Khan can't send email. In the mailbox record, set the synchronization method for outgoing email to Server-Side Synchronization or Email Router, and try again.

    I did that and then get the following error message.

    An unexpected error occurred while receiving email through the mailbox Kaiser Khan. The owner of the associated email server profile <our server profile> has been notified. The system will try to receive email again later.

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