Test & Enable mailbox not working

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Posted on by Community Member

Im new to CRM Dynamics and would appreciate any help. We are running CRM Dynmics 2016 on-prem and have configured following in Email configuration settings:

Server profile: Our mailserver profile

Incoming and Outgoing: Microsoft Dynamics 365 for Outlook

I tried to create a workflow which is going to send email notifications on field changes in an opportunity but I got an alert message that the email is pending.

I approved and tried to Test & Enable the user account and could see in the field Test Run Status it was In Progress but after a while I didn't get any message weather it succeed or failed and in the field Test Run Status the status was still Not Run.

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Community Member on at

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RE: Test & Enable mailbox not working

Hello Goutam,

Thanks for your reply.

Your mailbox Kaiser Khan can't send email. In the mailbox record, set the synchronization method for outgoing email to Server-Side Synchronization or Email Router, and try again.

I did that and then get the following error message.

An unexpected error occurred while receiving email through the mailbox Kaiser Khan. The owner of the associated email server profile <our server profile> has been notified. The system will try to receive email again later.
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gdas 50,091 Moderator on at

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RE: Test & Enable mailbox not working

Hello ,

Could you please check test result in the mail box.

You can refer below article . Hope this helps

technet.microsoft.com/.../mt622062.aspx