Outlook client won't set Regarding or Track - Mailbox isn't enabled message.

(0) Share

Report

Posted on by maustin

Upgraded from CRM 2016 v8.1 to Dynamics 365 v8.2 last week. Today I updated the CRM Outlook client from 2015 to 2016, then to Dynamics 365 version of the client. When I go to track or set regarding, I get a popup message stating:

" You can't track this item because your mailbox isn't enabled."

Next thing I tried was Approve the Email and run the Test and enable. Still nothing. I opened up the Diagnostics wizard and the config. Still not working.

Has anyone else encountered this issue?

*This post is locked for comments

I have the same question (0)

All responses (5)

Answers (0)

Sort by

Community Member on at

Like (0)

Report
Copy link

Link copied!

Hi, Is the issue resolved we are using CRM Online and are having same issue

Was this reply helpful? Yes No
Suggested answer

Dynamics_Alok 1,746 on at

Like (0)

Report
Copy link

Link copied!

Make sure that your Mailbox is Enable and try to read the Trace log of Outlook so that you can find more details about the same Error.

Ref : https://support.microsoft.com/en-us/help/2862843/how-to-enable-global-and-advanced-logging-for-microsoft-outlook

Was this reply helpful? Yes No
Community Member on at

Like (0)

Report
Copy link

Link copied!

I uninstalled and reinstalled Dynamics 365 for Outlook app, it worked for me.

Was this reply helpful? Yes No
Suggested answer

Fameeda Yaseen 451 on at

Like (1)

Report
Copy link

Link copied!

HI maustin,

No need to do the reinstall activity. Simply test and enable your mail boxes from your CRM mail box configuration. then Systems enable the disabled mail boxes and send them a test email. if email going to client please inform them before running this step.

or you can check this blog to step by step resolution of this issue.

https://community.dynamics.com/crm/b/templateletterincrm/posts/dynamics-365-outlook-client-track-email-button-is-not-working

Thanks,

Fahmeeda Yaseen

Was this reply helpful? Yes No
Suggested answer

Fameeda Yaseen 451 on at

Like (0)

Report
Copy link

Link copied!

HI Neha,

No need to do the reinstall activity. Simply test and enable your mail boxes from your CRM mail box configuration. Please see the screen for test and enable mail boxes.

Was this reply helpful? Yes No