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Customer Statements Emailing as Text

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Posted on by LB_Pgh

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Customer is on GP 2018 but for several reasons, wants to email customer statements - old school.

It is working but we get that fonts error and it is sending it as Text

I went to Printers and Faxes, settings for PDF and the box for Rely on fonts..... was checked. I unchecked it and it still sent the email attachment as text.

What am I missing ?

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Microsoft Dynamics GP

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LB_Pgh 265 on at

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RE: Customer Statements Emailing as Text

Thanks Dean - tried it but no luck. I have opened a case with Microsoft. I appreciate the help

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Dean Marty on at

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RE: Customer Statements Emailing as Text

Good Day

Back around GP2013 we would see the SY04905 not updating for the .pdfs

EmailDocumentEnabled = 1 would remain

You could try a updating a customer to have that = 0 and see if that works

update sy04905 set EmailDocumnetEnabled = '0' where EmailDocumentID = '10' and EmailCardID ='your customer'

Thanks!

Dean

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