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5Hello,
I am new to Dynamics D365. In order learn more about the module I have been understating cast studies to become more familiar with the system. I am running into some major roadblocks in this case study as a pertains the product management and accounting module. I was wondering if anyone can assist on some the ideas below and provide steps on how to go about setting them up within system. Case is a portion of case:
Contoso Entertainment, who build entertainment components and equipment, has now decided to spin off their installation and service functions to their own legal entity. In addition to servicing the customers of USMF, this service company will:
• Perform all installations of equipment sold by USMF
• Perform all warranty service provided by equipment sold by USMF
• Sell and install car audio components for retail outlets. Example – a customer may have multiple
electronic stores; when customers buy products supplied by USMF, this division will be the
installer. They will also offer maintenance and service at customer’s location.
• Sell and install home video and alarm components provided by USMF
• Dispatch service technicians
• Offer service agreements to companies for all audio equipment.
To demonstrate the capabilities listed above, you are asked to:
1. Project management and accounting to be used
The division expects to have customers who have several locations where service work will be
performed. Please give them a proposal for how to set this up.
2. Customers will call and get a quote.
3. All installations and service will need to have a profit/loss statement on the project.
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