Workflow email notification coming twice/thrice

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Posted on by Community Member

Dear All,

We have configured email notification at various work flow in Ax 2012 R3. But we have observed that many a times , users have received multiple time notification email for the same event lets say PO has been submitted for approval. Any body has faced any such issue? We did see/check workflow configuration setting and everything seems okay to us. Please help.

Thanks

Manoj Parashar

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Khaled Alloud 3,658 on at

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In which group/s is the user assigned to? how many stage for the flow is there? can it be that the same user is included in more than stage?

it is good to attach some screen shots.

Regards,

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Community Member on at

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Thanks for reply Kaled. We are have checked the workflow and we do not see the possibility assigning the same user at multiple places.

In fact, we have observed this behaviour(sending email notification for multiple times for many users) for 3 to 4 workflows, so i doubt can there be something related with SMTP server?

Thanks

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we are having the same problem please if anyone found the fix let us know

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Khaled Alloud 3,658 on at

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Hello,

Since this issue is occurring for some work flows then it shouldn't be related to SMTP server.

The fast option you have is to get a Developer to debug the case.

I didn't face this before, but will get back to you if i find any clue.

Thank you,

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Khaled Alloud 3,658 on at

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Please check this:

community.dynamics.com/.../222563

the issue is reported before and it is always good to search the community.

Regards,

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Faqruddin 1,883 on at

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please check recurrence for email batch. Go to SysAdmin-->Periodic-->Email Processing-->Batch. Click recurrence and select End after and put count value to be 1. And change the recurring pattern to minutes and count value to be 10. Hope this help you.

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we have checked the settings they are same as you have mentioned but we still receiving mails twice thank you for your answer

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Faqruddin 1,883 on at

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Check below setup as well. I hope this help.

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i cant find the same setting in Microsoft dynamics AX 2009

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Faqruddin 1,883 on at

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Hello Mr. Imran - I suggest you to make new post for your issues with AX 2009 with appropriate tags. The above solutions suggested for AX 2012 version.

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