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Hello,
Hopefully this is the correct forum to post this on.
In our organisation we are using Microsoft Dynamics 365 customer Service Omnichannel and Power virtual agents.
I'm looking for a way to see how many customers are using our service to interact with the bot out with the live chat opening hours. Is there an easy way to see this in historic analytics?
I can view conversation history and the times but can't see an easy way to filter by time in the reports?
Hello,
pls refer this article,
https://docs.microsoft.com/en-us/dynamics365/customer-service/create-operating-hours
I hope it helps,
Thanks.
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