Invoice Capture - OCR error troubleshooting

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Posted on by Jan Sennov

I've installed the new D365 FSCM Invoice Capture Solution, following the instructions published here: Invoice capture solution overview - Finance | Dynamics 365 | Microsoft Learn and are able to sync legal entities from D365 FSCM and receive an emailed invoice into the received files area in the Power App. OCR process seems to be starting, but returns a status of: "OCR Process failed". I've looked for troubleshooting information on this but haven't been able to locate anything.

Any advice would be appreciated.

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saurabh bharti 15,059 Moderator on at

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Hi,

There is one Tecktalk on this please see if they can help

learning.eventbuilder.com/.../68001

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Jan Sennov 23 on at

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Thanks, though it doesn't help me right now, but hopefully the session will bring some clarity on the technical setup.

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gwc_333 22 on at

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We are experiencing the same issue: OCR process failed - and there is no information available to correct it. I first thought it was the file size, so compressed the file to make it smaller, but that didn't work.

I've also noticed that the mapping rules don't appear to work:

Legal entity mapping

Vendor mapping - is sketchy - it found 1 vendor account and on subsequent documents from the same vendor it didn't apply the correct values

Expense types mapping - hasn't assigned any expense types.

We also have a requirement for header only documents, and this is not supported.

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