Returns Management in AX

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So I'm just wondering how many of you see sales order returns or purchase order returns being handled in AX.

When product is received into your warehouse a worker performing the receipt is checking the product. If the product is then damaged, overage, has no PO on the pack list, etc... what process then gets kicked off?

How do you leverage AX to accommodate such situations and provide the business insight to damaged product?

Are you using the Advanced WMS available in the R3 release?

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Bilal Issa 4,370 on at

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Hi,

you need to create Return Order, and in case of scrap, you set a disposition code with Action = 'Credit only' on the return order line.

Regards,

Bilal

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Community Member on at

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Does the new Advanced Warehouse in AX R3 provide a disposition code on the handheld units?

Can an alert then be triggered or workflow kicked off?

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Ivan (Vanya) Kashperuk on at

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Yes, for customer returns the new Warehouse management solution supports specifying a WHS disposition code which is tied to a return disposition code. This is better as it allows the warehouse folk to be ignorant of the actual return codes and just select based on what they see. This is part of the receiving flow, so put-away work would be created at this point, moving the items to where they need to go for each return type. You can then add the typical WHS "workflows" on top, through a more advanced work template, or through work audit template. You can also set up a standard "event" (forgot what they are called) on data insert into selected tables if the built-in functionality is insufficient.

Vendor returns are not supported from the mobile device at the moment.

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Guy Terry 28,924 Moderator on at

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Hi kwoznica,

I often see AX being used for Customer and Vendor returns.

[quote user="kwoznica"]

When product is received into your warehouse a worker performing the receipt is checking the product. If the product is then damaged, overage, has no PO on the pack list, etc... what process then gets kicked off?

[/quote]

Assuming you mean Customer returns (or do you mean the warehouse worker is performing Purchase order receipt, and detects a damaged item that needs to be returned to your Vendor?)....

as has been mentioned, the disposition code that is selected determines what happens next. In AX 2009, it was possible to report on customer return reason codes and disposition codes. In AX 2012, the reports have gone, but AX is still recording the information and it's not a big job to add the data to the relevant AX BI Cube.

For Vendor returns, you have less functionality, but it is none-the-less quite possible to implement. I would think about storing items to be returned to Vendors in a 'virtual' warehouse until they are ready to be returned. At which point you create a negative purchase order and Pick the items in the virtual warehouse to it. This negative PO tidys up the inventory and gets you your credit.

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