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11Here are the steps to complain against a Navi loan:
1. Contact Navi Customer Service:✔️090315-08011,, Reach out to Navi's customer service team either by phone, email, or through their website's customer support portal. Explain the issue you are facing with your loan and request to file a formal complaint.
2. Submit a Written Complaint: Follow up your verbal complaint with a written complaint. This can be done by sending a letter or email to Navi's customer service or complaints department. Clearly state the details of your issue, any relevant documentation, and the resolution you are seeking.
3. Escalate to Navi's Grievance Redressal Officer: If your complaint is not satisfactorily resolved by the customer service team, you can escalate it to Navi's Grievance Redressal Officer. Their contact details should be available on Navi's website or provided to you.
4. File a Complaint with the RBI: If Navi does not address your complaint within a reasonable time or you are not satisfied with their response, you can file a complaint with the Reserve Bank of India (RBI) Consumer Education and Protection Department. You can do this through the RBI Complaint Management System.
5. Approach the Banking Ombudsman: If the RBI is unable to resolve your complaint, you can approach the Banking Ombudsman, which is an independent dispute resolution authority set up by the RBI. The Ombudsman can help mediate and resolve your complaint against Navi.
Remember to keep copies of all your communication and documentation related to the complaint. This will help strengthen your case if the matter needs to be escalated further. Stay persistent and follow the proper channels to get your issue resolved.
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