Dynamics Community Forum Thread Details

Real-time custom event tracking

Hi

I'm trying to get real-time setup on our system and our devs are having trouble.

From reading the docs I see all custom events have a required attribute of 'customer data' but where does this data come from? Do we have to embed a form on a website in order to be able to identify and track the user?

Looking at the code snippet the authID uses 'customer ID' which we can enter manually for testing and integration purposes, but how would this data be prepopulated in a production environment? How does the custom event trigger identify the user who has triggered that event? Does the customer ID/email of the user get transferred securely somehow?

I know this is a new addition to D365 but there is an extreme lack of information on this functionality and it just seems bizarre that it could be so difficult to identify users who are triggering the events that we want to market to in realtime - doesn't this make the whole realtime app redundant if you can't securely identify the users invovled?

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