News and Announcements icon

Dynamics 365 CommunityForums Customer experience | Sales, Customer Insights,... Can the email jouney ...

Customer experience | Sales, Customer Insights,...

Unanswered

Can the email jouney be sent to contacts who are in customer insight and not in marketing env?

(2) Share

Report

Report

Posted on by Harshitha K

101

There is a requirement to send email campaigns to certain users based on the segments from d365 marketing.
There are additional contacts which are not in D365 marketing but in external system.
We are using the adls gen2 data source in customer insight to bring the data to customer insight , create segments , export the segments to
D365 marketing and create customer journey and send the emails,
Since the contacts migrated from adls gen2 is in customer insight and not in D365 marketing , will the customer journey send emails to these contacts which recide in customer insight?

All responses Img

All responses (0)

Answers Img

Answers (0)

Helpful resources

News and Announcements

Now Available: 2025 Release Wave 2

Quick Links

Subscribe to this forum!

Stay up to date on forum activity by subscribing.

Leaderboard > Customer experience | Sales, Customer Insights, CRM

#1

Holly Huffman 103

#2

Muhammad Shahzad Sh... 96 Most Valuable Professional

#3

Gerardo Rentería Ga... 51 Most Valuable Professional

Last month Overall leaderboard

Featured topics

Hide selecting Contact for potential customer when creating quote

Product updates

Dynamics 365 release plans