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Word Template For Emailed Customer Statements only print 1 Line and not the full customer statement

Posted on by 147

Hello Community

Anyone ever encounter a scenario where the emailed RM Statement On Blank paper emails a statement with only the first transaction and goes on to not show any other transactions. If I print it to the screen, it shows all transactions correctly.

Please see the attached emailed copy with only 1 line vs the printed to the screen showing correctly with all transactions.

pastedimage1655211335296v1.png pastedimage1655211381079v2.png

This is Dynamics GP 2016.

Mish

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  • Suggested answer
    Isaac Olson Profile Picture
    Isaac Olson on at
    RE: Word Template For Emailed Customer Statements only print 1 Line and not the full customer statement

    Hello,

    This was actually a quality issue in GP 2015 and GP 2016 when using the Reprint Statements window to email out statements.  If that is what you are doing, then This was fixed in GP 2018 R2, so upgrading to anything higher than 18.00.0628 would fix the issue.

    Thanks!

    Isaac Olson

    Microsoft Support

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