web
You’re offline. This is a read only version of the page.
close
Skip to main content
Community site session details

Community site session details

Session Id :
Service | Customer Service, Contact Center, Fie...
Suggested Answer

use javascript inside case screen Microsoft dynamics 365 Customer service (Cloud)

(0) ShareShare
ReportReport
Posted on by 5

How do I use JavaScript inside the case screen on version customer service?

Thank you!

I have the same question (0)
  • Suggested answer
    Mohamed GRAIB Profile Picture
    2,504 Moderator on at
    RE: use javascript inside case screen Microsoft dynamics 365 Customer service (Cloud)

    Hi ,

    You can follow this link that explains in detail how to use JS in a model driven app (Customer service app or other Customer engagement apps)

    learn.microsoft.com/.../

    Please mark the answer as verified if that's helpful for you.

  • Suggested answer
    Leco Lv Profile Picture
    on at
    RE: use javascript inside case screen Microsoft dynamics 365 Customer service (Cloud)

    Hi partner,

    You could refer to the link below to learn how to use js resources.

    https://www.crmcrate.com/javascript/how-to-use-javascript-in-dynamics-crm/#:~:text=Fill%20the%20basic%20details%2C%20in,Save%20event%20of%20Account%20form.

    https://neilparkhurst.com/2015/12/01/javascript-basics/

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Responsible AI policies

As AI tools become more common, we’re introducing a Responsible AI Use…

Neeraj Kumar – Community Spotlight

We are honored to recognize Neeraj Kumar as our Community Spotlight honoree for…

Leaderboard > Service | Customer Service, Contact Center, Field Service, Guides

#1
Tom_Gioielli Profile Picture

Tom_Gioielli 60 Super User 2025 Season 2

#2
Siv Sagar Profile Picture

Siv Sagar 52 Super User 2025 Season 2

#3
Daniyal Khaleel Profile Picture

Daniyal Khaleel 36 Most Valuable Professional

Last 30 days Overall leaderboard

Featured topics

Product updates

Dynamics 365 release plans