GMT User - Time is an hour behind when viewing data in the system such as Resolution Time

(0) Share

Report

Posted on by Kirah

Hello,

We noticed time is an hour behind for GMT users when viewing some information in the system such as resolution time of cases.

Can you please advise on how to resolve this issue?

Thank You.

All responses (5)

Answers (1)

Verified answer

ankit_singhal 560 on at

Like (1)

Report

RE: GMT User - Time is an hour behind when viewing data in the system such as Resolution Time

You can ask the user to update the correct time zone from the personal setting or use the xrm toll box to update the time zone for any user.
Kirah 21 on at

Like (0)

Report

RE: GMT User - Time is an hour behind when viewing data in the system such as Resolution Time

Hi,

Thanks for this suggestion. I'll look into it.

Regards

Kira
Suggested answer

XM-22040801-0 11 on at

Like (1)

Report

RE: GMT User - Time is an hour behind when viewing data in the system such as Resolution Time

Hi,

You can User Settings Utility of XrmToolBox to update the time of your users.
Kirah 21 on at

Like (0)

Report

RE: GMT User - Time is an hour behind when viewing data in the system such as Resolution Time

Hello,

Thanks for the feedback. Yes you're right when individual users change their timezone settingas it appears to resolve this issue.

However to avoid all users having to take this step, is there a way to update the timezone settings globally so that it reflects against all users automatically.

Regards

Kirah
Suggested answer

XM-22040801-0 11 on at

Like (0)

Report

RE: GMT User - Time is an hour behind when viewing data in the system such as Resolution Time

Hi,

Are your GMT users configured with the correct time zone in their user settings?

If so, can you give an example of a problematic field with its date parameter. Are they configured as TimeZone Independent? User Local?
Example: