web
You’re offline. This is a read only version of the page.
close
Skip to main content

Notifications

Announcements

No record found.

News and Announcements icon
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Got one user being ass...
Customer experience | Sales, Customer Insights,...
Suggested Answer

Got one user being assigned roles automatically repeatedly

(0) ShareShare
ReportReport
Posted on by mis2091 5

We have one user that keeps getting assigned "Customer service app access" and "Sales, Enterprise app access" several times throughout the day. In turn it is breaking a addon we use so i keep having to remove the roles from her. I know it is just happening to her because everyone uses this addon and noone else has complained. I have checked her user account both in CRM and in AAD and see nothing different about her account. She is a new but not the newest user.

We do have a function that runs a couple times a day to remove extra roles and other auto assigned roles from users. But if it was the fault of the function then there would be multiple users having the issue.

Why is only this one user being effected?

I am new to CRM and am just an administrator over CRM, so I am not a developer.

I dont know what else to check

I have the same question (0)
  • Suggested answer
    PerezAguiar Profile Picture
    PerezAguiar Microsoft Employee on at

    Hey!

    Whenever a user is added to Dynamics, they're added to a Business unit and a team associated to that BU.  If the Team associated to the BU has a Security role, the user inherits the security role.  This is one possibility.

    Another possibility is that you have a plugin/workflow assigning/updating the security roles.

    Also, there's a setting that if enabled, it can generate security roles to be automatically assigned depending on user license.  This is documented on docs.microsoft.com/.../assign-security-roles

    Finally, if you still have some doubts for this particular user, you should definitively open a support request to Microsoft with this concern

  • mis2091 Profile Picture
    mis2091 5 on at

    yes sir, I understand how the hierarchy works. We generally give all roles at the team level and we currently don't use the 2 roles that are being auto assigned.

    We do have a azure function that is updating roles and BU for everyone. But this function is removing all roles at the user level, not adding them.

    I hadn't considered the license may be the issue. I will definitely check out the link you recommended!  thank you.

    i have considered putting a ticket with Microsoft, and I may still end doing that.

  • mis2091 Profile Picture
    mis2091 5 on at

    I checked the license and she has the same license as everyone else.

  • PerezAguiar Profile Picture
    PerezAguiar Microsoft Employee on at

    Hey.

    Then probably you should open a request to Microsoft Customer Support.

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Responsible AI policies

As AI tools become more common, we’re introducing a Responsible AI Use…

Neeraj Kumar – Community Spotlight

We are honored to recognize Neeraj Kumar as our Community Spotlight honoree for…

Congratulations to the November Top 10 Community Leaders!

These are the community rock stars!

Leaderboard > Customer experience | Sales, Customer Insights, CRM

#1
Pallavi Phade Profile Picture

Pallavi Phade 98

#2
Tom_Gioielli Profile Picture

Tom_Gioielli 60 Super User 2025 Season 2

#3
Gerardo Rentería García Profile Picture

Gerardo Rentería Ga... 43 Most Valuable Professional

Last 30 days Overall leaderboard

Featured topics

Hide selecting Contact for potential customer when creating quote

Product updates

Dynamics 365 release plans