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Dynamics 365 Community / Forums / Small and medium business | Business Central, N... / Payroll journal from E...
Small and medium business | Business Central, N...
Suggested Answer

Payroll journal from Employment Hero omitting dimension fields

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Posted on by DebbieG 492
Hi All,
 
Does anyone else have a recent issue where the payroll journal from Employment Hero is omitting the Dimension code field. It was all working fine, then they had an issue where the journal did not post at all, and since this has been restored, the dimension fields are not coming into the Journal. EH is insisting it is a BC issue. This is happening on two unrelated clients.
 
Both clients have dimensions set as code mandatory on the accounts with no default. it used to come in from the EH payroll integration.
 
Regards
Debbie
Categories:
Dynamics 365 Business Central
I have the same question (0)
  • Gerardo Rentería García Profile Picture
    Gerardo Rentería Ga... 25,373 Most Valuable Professional on at
    Hi
    Since it is a third-party solution, I would advise you to clarify this with their support. If the value does not arrive during the integration and should arrive, it is their problem. If they send a value and it is changed or deleted in BC, the dimension settings in the accounts must be analyzed.
    Best
    gr
  • Suggested answer
    Valentin Castravet Profile Picture
    Valentin Castravet 31,505 Super User 2025 Season 2 on at
    Since this is a third-party add-on, support here may be limited. You’ll likely have better luck reaching out to the company that created the add-on for assistance.
     
  • Suggested answer
    Khushbu Rajvi. Profile Picture
    Khushbu Rajvi. 20,814 Super User 2025 Season 2 on at
    I agree with the previous responses. Since this is a third-party add-in, it would be best to reach out to them for support.

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