No Matching Packing Slip to Invoice

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Hi All,

Need you expert opinion/solutions.

A scenario that a PO going to invoice but an invoice matching details occur of a total packing slip matched is missing. but no packing slip available to match. I think it was deleted in the history and journal because we cannot even find the packing slip. how to resolve this matching issue to invoice the PO when there is no packing slip available.

Thank you in Advance.

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Ludwig Reinhard Microsoft Employee on at

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Hi Jonathan Perez,

The quantity of this invoice seems to be negative, right?

So, you must return some goods to your vendor.

Have the goods already been shipped (returned) and the packing slip posted at all?

Do you actually need a 3-way match for return orders?

Best regards,

Ludwig

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Hi Sir,

Yes the quantity is negative. What is the process of ship return? it was been posted a packing slip then somebody clean up the history of packing slips then when we try to invoice we cannot locate the packing slip. What should be the other way to invoice this?

Thanks,

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Ludwig Reinhard Microsoft Employee on at

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Hi Jonathan Perez,

If the packing slip has somehow been cleaned/deleted, do you really need to follow the 3-way match? Can't you simply post the invoice without matching the packing slip? If the issue is properly documented this should be ok from my perspective. Probably test in a demo Environment if this works out for you and that you are happy with the result.

Best regards,

Ludwig

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how to process a 3 way match? Yes I cannnot process a simple invoice without a packing slip. And it cannot process the matching details to post the invoice because of the net amount issue, Quantity and Packing slip issue does not match.

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Ludwig Reinhard Microsoft Employee on at

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Hi Jonathan Perez,

Ok. If you select the invoice button from your purchase order, can you Change the quantity button that can be found in the upper left-hand part to 'ALL'. This should allow you posting the invoice and circumventing the problem.

Best regards,

Ludwig

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Hi Sir,

Sorry for the late respond, I don't see any quantity in Posting Invoice form (ax 2009)

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Ludwig Reinhard Microsoft Employee on at

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Hi Jonathan,

Can't you post the PO invoice by making the ALL selection as shown in the next screenprint?

Best regards,

Ludwig

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Community Member on at

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Hi Sir,

I will get an error message.

and here is the matching details

when you click that Total packing slip matched, it is empty.

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Ludwig Reinhard Microsoft Employee on at

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Hi Jonathan,

The last screenshot that you show should contain a parameter that allows an approval of this matching variance. I can't see this parameter in your screenprint because it seems to be cut.

Can you double check that you have this parameter available?

Best regards,

Ludwig

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yes i have that parameter Sir, I can check that approval parameter but still the matching details issue is the same

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