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Service | Customer Service, Contact Center, Fie...
Answered

Configure new schedule board views

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Posted on by 60

Hi all,

how can we configure the views on the new schedule board in Field Service?

For example we want to change the columns of "unscheduled Work Orders" and want to hide the "project" tab all together.

pastedimage1619448314779v1.png

Also is it possible to change the fields that are displayed in the booking card for example in the hourly view for booked work orders?

pastedimage1619448458388v2.png

I have the same question (0)
  • Verified answer
    dian74 Profile Picture
    2,481 Most Valuable Professional on at

    For your first question, you need to edit the views for the Resource Requirements table. This is where you can filter the data and add and remove columns to views. If you want to add the views to a schedule board you can do this by double clicking on the schedule board (tab) you want to modify, then scroll down and expand Requirement Panels. From there you can add the requirement views to the schedule board by selecting a view, naming it and clicking on the + sign. You can hide default requirement panels.

    scheduleboard2.png

    Yes you can change the fields that are displayed in the booking on the schedule board: details on how to do this are here: https://docs.microsoft.com/en-us/dynamics365/field-service/booking-template

    PLEASE MARK THIS ANSWER AS VERIFIED IF HELPFUL

  • Suggested answer
    Al Iggs Profile Picture
    Microsoft Employee on at

    #1 is explained here: docs.microsoft.com/.../schedule-board-tab-settings

  • Marcel Maier Profile Picture
    60 on at

    Hi Dian,

    thanks for the reply. I was not aware that settings on the old schedule board will also affect the new schedule board.

    So that helped me to configure the settings I needed.

    Do you know in which part of the solution the booking templates html are? So that it would be possible to deploy them?

    Thank you

  • Suggested answer
    Al Iggs Profile Picture
    Microsoft Employee on at

    They are not stored in a solution, rather as data in the "Schedule Board Setting" table, column "Settings".

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