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Customer experience | Sales, Customer Insights,...
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Managed Environments for Dynamics 365 CRM. If I switch to it, will it affect anything

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Posted on by 2,171
Hi so I understand the concept of a managed vs unmanaged solution. The below article seems really helpful in explaining the difference between managed solutions and managed environments.
 
 
I had a look at what a managed environment provides and there seems to be only upsides as to why you should convert your Dynamics 365 environment into a managed environment. My question would then be if I converted my current Dynamics environment to a managed one, what could potentially be the downside?
 
My immediate questions would be:

- Will I still be able to create, publish, export and import unmanaged solutions along with managed solutions
- If I switch over a environment to a managed one how does it effect end users if any (apart from more control on an admin level does it have any immediate affects or issues for end users).
- If there are issues, is it easy to roll it back to an unmanaged environment?
- Licensing requirements are a bit vague (https://learn.microsoft.com/en-us/power-platform/admin/managed-environment-licensing) this page said that every user running an app must have either a Power Apps per user or a Dynamics 365 enterprise license. What about end users who just use Dynamics 365 apps like Customer Service hub or Sales hub? What about Team Member users on a Team Member license only accessing the Team Member app? Are they ok with just a pro license or a Team Member license or does every user need a enterprise? The other question would be the customer Insights Journey and Data licensing which seems to be based off interacted users.
 
It's all quite confusing and I can't find much info on it online. Apart from the benefits which seems amazing (especially the data retention policy and moving active data into inactive data in the datalake).
 
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  • Tony_Suslovich Profile Picture
    2 on at
    Managed Environments for Dynamics 365 CRM. If I switch to it, will it affect anything
    Hi Mike, I know this is an old post, but we are considering converting our dataverse environments to managed (mainly for the purpose of deploying solutions via pipelines) and facing the same questions you brought up in your post. Have you found any answers to at least some of them? 
     
    Thanks.
  • Suggested answer
    Scott Jackson UK Profile Picture
    27 on at
    Managed Environments for Dynamics 365 CRM. If I switch to it, will it affect anything
    Hi Mike amd Tony
    I have recently enabled Managed Environments on a large production CRM instance and did some research on this before we did it, so I thought I would share my findings to help others.

    Before going into it, the reason that we enabled Managed Envionrments was to get access to Azure Application Insights Monitoring which is now only avaiable to Managed Environments.
     
    Q1  Will I still be able to create, publish, export and import unmanaged solutions along with managed solutions
    >>YES umanaged solutions can still be installed in a managed environment
     
    Q2 - If I switch over a environment to a managed one how does it effect end users if any (apart from more control on an admin level does it have any immediate affects or issues for end users).
    >>YES As long as users have a CRM license , Enterprise, Sales, Service, Field Service or Teams are fine.
     
    Q3 - If there are issues, is it easy to roll it back to an unmanaged environment?
    >> YES You can rollback to an unmanbaged environment via a Powershell, see Enable Managed Environments - Power Platform | Microsoft Learn
     
    Q4 - Licensing requirements are a bit vague (https://learn.microsoft.com/en-us/power-platform/admin/managed-environment-licensing) this page said that every user running an app must have either a Power Apps per user or a Dynamics 365 enterprise license. What about end users who just use Dynamics 365 apps like Customer Service hub or Sales hub? What about Team Member users on a Team Member license only accessing the Team Member app? Are they ok with just a pro license or a Team Member license or does every user need a enterprise?
    >> NO, every user does not need Enterprise, see answer to Q2 above,.
     
    The other question would be the customer Insights Journey and Data licensing which seems to be based off interacted users.
     
    It's all quite confusing and I can't find much info on it online. Apart from the benefits which seems amazing (especially the data retention policy and moving active data into inactive data in the datalake).
     
     

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