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Service | Customer Service, Contact Center, Fie...
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Is there a Supported way to Change User reference in Bookable Resource entity

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Hello ,
Is anyone aware of how we can change the User on the Bookable Resource record? We have a specific scenario where the old bookable resource for the user needs to be updated because they are no longer a contractor and so have joined full-time.
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  • Haig Liu Profile Picture
    Microsoft Employee on at
    Hi,
     
    Unfortunately, there is no OOB way to modify locked fields ( include workflow).
    It is recommended that you ask the developer for help in using code to modify records.
     
    I hope this helps, but please let me know if you need anything else or if you have any other questions.
    thanks,
    Haig Liu
     

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