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Portal knowledge article - Associate Category

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Posted on by ilyasmo 130

Hi - I have knowledge article in portals. When I open a knowledge article, There's Assocate Category on top navigation (show in image below). I wonder how can I access that Associate Category form (where it resides). Also I want to change the by default view set on this form (shown in image 2). And finally I want to change the values in the dropdown list but I don't know how to find this list. As i'm new to all this, so I don't know where to look or where to find it. Any help please? Thanks

13717277.Capture.PNG

1- I want to change a value in the dropdown list here

2- I want to change the view on this form. It is currently set to bydefault view

1033.Capture2.PNG

  • Suggested answer
    Asif365 Profile Picture
    Asif365 1,431 on at
    RE: Portal knowledge article - Associate Category

    If you don't have parent category to associate then you can remove the default Category.

    7750.pastedimage1587562380702v1.png

    Please check this link:

    docs.microsoft.com/.../configure-knowledge-categories-articles

  • ilyasmo Profile Picture
    ilyasmo 130 on at
    RE: Portal knowledge article - Associate Category

    Thanks Asif365 that helps

    So what I'm looking for, if a category don't have a parent category, then the category shouldn't appear in the dropdown box below. Any idea how can I achieve that?

    0246.Capture3.PNG

    Also how can I change default view on Associate Category above?

    Thanks

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Portal knowledge article - Associate Category

    Thanks for your help!! I kept looking for how to solve hp printer not printing color issue but failed to solve it. Your article really solved my problem, thank you very much!!

    Source: www.easyprintersupport.com/.../

  • Verified answer
    Asif365 Profile Picture
    Asif365 1,431 on at
    RE: Portal knowledge article - Associate Category

    Hi Partner,

    First you need to create Category and the associate the Knowledge Articles.

    Go to Dynamics 365 Portals.

    Go to Settings > Service Management >Knowledge Base Management section, select Categories.

    Please have a look at below link for more steps:

    docs.microsoft.com/.../configure-knowledge-categories-articles

    docs.microsoft.com/.../customer-service-hub-user-guide-knowledge-article

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