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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Portal knowledge artic...
Customer experience | Sales, Customer Insights,...
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Portal knowledge article - Associate Category

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Posted on by ilyasmo 130

Hi - I have knowledge article in portals. When I open a knowledge article, There's Assocate Category on top navigation (show in image below). I wonder how can I access that Associate Category form (where it resides). Also I want to change the by default view set on this form (shown in image 2). And finally I want to change the values in the dropdown list but I don't know how to find this list. As i'm new to all this, so I don't know where to look or where to find it. Any help please? Thanks

13717277.Capture.PNG

1- I want to change a value in the dropdown list here

2- I want to change the view on this form. It is currently set to bydefault view

1033.Capture2.PNG

I have the same question (0)
  • Verified answer
    Asif365 Profile Picture
    Asif365 1,431 on at

    Hi Partner,

    First you need to create Category and the associate the Knowledge Articles.

    Go to Dynamics 365 Portals.

    Go to Settings > Service Management >Knowledge Base Management section, select Categories.

    Please have a look at below link for more steps:

    docs.microsoft.com/.../configure-knowledge-categories-articles

    docs.microsoft.com/.../customer-service-hub-user-guide-knowledge-article

  • Community Member Profile Picture
    Community Member on at

    Thanks for your help!! I kept looking for how to solve hp printer not printing color issue but failed to solve it. Your article really solved my problem, thank you very much!!

    Source: www.easyprintersupport.com/.../

  • ilyasmo Profile Picture
    ilyasmo 130 on at

    Thanks Asif365 that helps

    So what I'm looking for, if a category don't have a parent category, then the category shouldn't appear in the dropdown box below. Any idea how can I achieve that?

    0246.Capture3.PNG

    Also how can I change default view on Associate Category above?

    Thanks

  • Suggested answer
    Asif365 Profile Picture
    Asif365 1,431 on at

    If you don't have parent category to associate then you can remove the default Category.

    7750.pastedimage1587562380702v1.png

    Please check this link:

    docs.microsoft.com/.../configure-knowledge-categories-articles

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