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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Can I see lead score d...
Customer experience | Sales, Customer Insights,...
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Can I see lead score details?

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Posted on by Stephani

I am currently using a Lead Scoring model.  I can see a Lead's total score - but I want to see each activity that was scored.  Is there a way to see this?  For example, if my Lead's score is 85 for a model - I want to know what created 85 - which activities were scored?

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  • Verified answer
    Nya Profile Picture
    Nya 29,060 on at

    Hi.

    It is not supported for the conditions are not recorded in the entity as a field. When it create / update a record of Lead Score for a Lead, it will not record which condition caused the creation / updating. So it can only be traced back to which model produced a certain score, not to the specific trigger condition.

     

    Here is a similar issue: (+) Can I see the individual score for a Contact related to an Account with Account Based Leads? - Dynamics 365 Marketing Forum Community Forum

    And here is a posted proposal: Microsoft Idea  · Show Lead Scoring Details at Lead (dynamics.com)

     

    You can post your proposal in Ideas forum to let others vote for it.

     

    If this helped you, I'd appreciate it if you'd mark this as a Verified Answer, which may in turn help others as well.

    Best Regards,

    Nya

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