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Microsoft Dynamics AX (Archived)

The price cannot be calculated for the item. Please manually enter the correct price. Retail POS

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Hi Dyanamics,

I'm working on AX 2012 R3 CU10 and facing this issue for quite sometime but still can't find the answer yet.

One of the store cannot correctly show the price of every item. After adding line item it says

"The price cannot be calculated for the item. Please manually enter the correct price."

 

I looked in event viewer and the error logs is the same as the error showed in POS.

I try both solutions on

https://community.dynamics.com/ax/b/axsupport/archive/2015/04/21/dynamics-ax-r3-demo-image-quot-the-price-cannot-be-calculated-for-the-item-please-manually-enter-the-correct-price-quot-error-in-epos

and

https://blogs.msdn.microsoft.com/axsupport/2015/08/13/dynamics-ax-r3-cu9-demo-image-a-different-the-price-cannot-be-calculated-for-the-item-error-in-epos/

but neither of them can solve my error.

 

My POS.config is the same as other terminals because I just copy the working one and change only Store ID and Terminal ID

I think I may misconfigured something in AX because other terminals on other store can work perfectly.

I tried to use the same register on another computer but it yields the same error also create new register on the same store but an error is still occured.

Please guide me where I should look into.

Thanks in advance,

PS

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  • Community Member Profile Picture
    on at
    RE: The price cannot be calculated for the item. Please manually enter the correct price. Retail POS

    Also make sure your legal entity (company) has an ADRESS with country set on it and a default language.

    Otherwise the EPOS can't find what channel it is or some similar stupid logic in the local SQL views....

  • Community Member Profile Picture
    on at
    RE: The price cannot be calculated for the item. Please manually enter the correct price. Retail POS

    Dear, I just changed My Hard Disk and send all jobs again, it solved my problem.

  • Community Member Profile Picture
    on at
    RE: The price cannot be calculated for the item. Please manually enter the correct price. Retail POS

    As far as I could remember the problem is misconfigured of real time service on that store. I only change Real time service profile to the right one.

  • Syed Muhammad Sajid Profile Picture
    360 on at
    RE: The price cannot be calculated for the item. Please manually enter the correct price. Retail POS

    did you create new Store and then configure it with POS . or you did some things else as well. ??

    did you create New Store Database ?

    Please give some detail . 

  • Verified answer
    Community Member Profile Picture
    on at
    RE: The price cannot be calculated for the item. Please manually enter the correct price. Retail POS

    Got this solved by reconfigure store again and the problem is gone.

  • Community Member Profile Picture
    on at
    RE: The price cannot be calculated for the item. Please manually enter the correct price. Retail POS

    Hi Suresh,

    Thanks for quick reply.

    I deleted and add this user again, also run this terminal as other user but it didn't resolve my problem.

  • Community Member Profile Picture
    on at
    RE: The price cannot be calculated for the item. Please manually enter the correct price. Retail POS

    Hi Parin Supasri,

    Please try doing this,

    Delete the that user which you said, and Re Import the user and try, but if it happen for a specific user.

    Thanks,

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