I currently completed the compliance check and generated the PCSID, all the required setup in Azure for PSCID is complete. I have currently imported another feature 'Saudi Arabian Zatca submission (SA)' and updated the feature parameters accordingly and deployed the same in the system. Before deploying the 'Saudi Arabian Zatca submission (SA)' feature, I have cancelled the deployment of the 'Saudi Arabian Zatca compliance check (SA)' feature in the system.
I have submitted invoices to the E-invoice service, upon checking the submission log, the submitted invoice is in Failed state. when reviewing the submission Log, there is no action being initiated, the page is empty.
Request you to please let me know if I have missed any setup or some misconfiguration. We are not able to Debug also since there is no error message being shown.
Good morning, afternoon, or evening :) depending on your location! Hope you are well today. Based on the details provided, here are some potential causes and steps to resolve the problem:
Possible Causes:
Feature Deployment Conflict:
Cancelling the deployment of the Saudi Arabian Zatca compliance check (SA) feature before deploying the Saudi Arabian Zatca submission (SA) feature might have caused a configuration conflict. Both features are interdependent, and removing one could disrupt the submission process.
Incomplete Feature Parameters:
Ensure that all required parameters for the Saudi Arabian Zatca submission (SA) feature are correctly configured. Missing or incorrect parameters can prevent the submission process from initiating.
Azure Setup Validation:
Double-check the Azure setup for the PCSID to ensure that all configurations (e.g., certificates, endpoints, and permissions) are correctly applied. Any misconfiguration here can block the submission process.
Submission Log Configuration:
If the submission log is empty, it might indicate that the system isn't properly configured to record submission details. This could be due to missing configurations in the Electronic Document Parameters or Electronic Reporting setup.
Debugging Limitations:
The absence of error messages suggests that the issue might be occurring before the submission process is fully initiated. This could be due to a missing prerequisite or a system-level issue.
Steps to Resolve:
Re-deploy Both Features:
Re-deploy the Saudi Arabian Zatca compliance check (SA) feature alongside the Saudi Arabian Zatca submission (SA) feature. Ensure that both features are active and properly configured.
Verify Feature Parameters:
Go to Globalization Studio > Electronic Reporting and review the parameters for the Saudi Arabian Zatca submission (SA) feature. Ensure that all required fields are completed.
Check Azure Configuration:
Validate the Azure setup for the PCSID:
Ensure that the cryptographic stamp identifiers (CSIDs) are correctly registered.
Verify that the Azure Key Vault is accessible and contains the required certificates.
Ensure that the log is configured to capture submission details. If necessary, resubmit the invoice and check the log again.
Enable Debugging:
Enable debugging for the submission process to capture detailed logs. This can be done by adjusting the logging settings in the Electronic Invoicing Service.
Test in Sandbox Environment:
Replicate the setup in a sandbox environment to identify any missing configurations or conflicts.
Hope this helps!
Was this reply helpful?YesNo
Under review
Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.
61
Share
Report
All responses (
Answers (
