Field Service Portal - Booking not working need permission

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Posted on by EBMRay

905

Hello everyone,

I have configured and installed the field service portal in our environment.
I followed the steps of configuration from the below blog:
Field Service Portal Configuration

While testing the portal in an "Administrator account" to create a new booking based on service type or service product, once I click on "Book" I get the below error:

https://fieldservice.powerappsportals.com/fieldservice/notfound

Knowing that I am an administrator and I gave the same user the Web API role in the Portal Management app and also I cleared the cache and restarted the portal with no hope.

Any idea why this problem occurs once I try to book what did I miss?

Any help will be highly appreciated.

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Thomas David Dayman 11,323 on at

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Are you getting any meaningful error messages in the browser debugger console? You will need to press F12 on the browser and navigate to the Console tab

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EBMRay 905 on at

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Hello Thomas,

I checked the console and the errors that I found:

Refused to apply style from 'fieldservice.powerappsportals.com/.../fabric.css' because its MIME type ('text/html') is not a supported stylesheet MIME type, and strict MIME checking is enabled.

More details can be found in the below screenshot:

This is strange, any idea why this problem occur?

Thanks!

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Venkatesh Nadar on at

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Hi,

Check if the below Web Role is assigned on the contact-

and also Enable Asset selection to "Yes" under Portal Settings

Venkatesh N

Please mark as verified if the answer is helpful. Welcome to join hot discussions in Dynamics 365 Forums.

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EBMRay 905 on at

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Hi Venkatesh,

I have two web roles assigned for each of my contact, account, and user and the issue remains the same.

In addition, I already enabled the Asset selection.

Please have a look at the below screenshot(s):

Regards,

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Venkatesh Nadar on at

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Hi,

The error is "failed to load resource: the server responded with a status of 500" it is not able to retrieve data.

For further investigation you can reach out to Microsoft support.

Regards,

Venkatesh N

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Ali Khan 1,380 on at

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Not sure it its helpful, but I was seeing the error before configuring at least one incident type for portal (Enable C2). Have you done that?

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EBMRay 905 on at

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Yes, this error appears in the console.

I raised a ticket to Microsoft support to check with them and once they provide the resolution will posted here to help the others.

I have already done that and enabled C2 on two different incidents types, I don't think this is the cause.

Thank you!

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Jonathan baker on at

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Hello,

This is typically seen when the Sales Tax Code is not added to Account associated with logged in contact.

In CRM > Field Service > Account, check if the Account is "Tax Exempt"; if it is not, where Tax Exempt is "No" set a valid Sales Tax Code.

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EBMRay 905 on at

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Hello Jonathan,

I have enabled the Sales Tax code to the account that is associated with the logged-in contact with no hope.

The issue remains the same and the portal keeps failing while booking.

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ITTSI_Johan 9 on at

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Adding to Jonathan baker 's answer. Also check the Pricelist associated with the Work Order. An error is generated if the currency does not match between the Account and the Pricelist.

An effective check is to first try an manually schedule the same Workorder and then see the errors generated. Fix those in the setup and then schedule via the portal.

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