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Customer experience | Sales, Customer Insights,...
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Existing email templates are not displaying correctly

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Posted on by 151

The situation is such that the existing email templates, which worked correctly for a while, are now formed incorrectly. The Litmus preview and test email send are showing the same, incorrect interpretation of html which is embedded inside the email content.

Installed marketing version: 
Server version: 9.2.23034.00220
Client version: 1.4.5618-2303.4
2023 release wave 1 enabled


Feature switches regarding email editor:

pastedimage1682520520973v1.png

Is there a way to fix existing templates, without creating new ones from scratch?

I have the same question (0)
  • Suggested answer
    Leah Ju Profile Picture
    Microsoft Employee on at

    Hi,

    I suggest you create a support ticket for professional assistance following the below procedure.

    Get Help + Support - Dynamics | Microsoft Docs

  • Verified answer
    Jelena Rajkovic Profile Picture
    on at

    Hello,

    Could you please share the HTML code here or provide a bit more information regarding the issue?

    Where are the emails broken, in all email clients or just some specific ones and which? Is the whole email broken or is custom code added to email broken?

    Please keep in mind that you can also create a Support request and our engineers can help you with any issues you may encounter your email templates: Get Help + Support - Dynamics | Microsoft Docs

    Thank you!

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