Hello World!
I'm hoping someone might be able to assist me with an issue we are having currently. We have an o365 Exchange shared mailbox that is set up within Dynamics for Server-Side Synchronization of Incoming Email. Everything was running smoothly, email is received and appears as a queue item on the queue. Within the mailbox, emails that added to the queue are marked with a "Tracked to Dynamics" category.
The problem began when we change our email gateway solution, it's now marking some emails that are received as spam and adding them to the junk folder in the mailbox. This means they are not being picked up by dynamics. We can fix this for emailing going forward, but we have around 200 emails that we need to have queue items for. I hoped that moving them to the inbox would mean they get picked up by the next synchronisation job but this was not the case. It seems to only synchronise emails received since the last time the job ran.
I'm been trying to think of an easy way to get these emails into Dynamics while retaining the original sender (i.e. not just forwarding them). I also considered using the Dynamics for Outlook app but being a shared mailbox, this did not seem like a solution.
If anyone can help shed some light on this, I would be incredibly grateful.
Kind Regards
Ryan
