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After Update - Journey Not Processing

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Posted on by 10

I am sure it is just a setting I am missing.  Working great until I updated.  Now the Journeys loads the segment but does not process.  Any suggestions?processing.jpg

  • Eiken Profile Picture
    Eiken on at
    RE: After Update - Journey Not Processing

    Hi,

    A long time delay is not the expected behavior.

     I suggest you create a support ticket for professional assistance following the below procedure. 

    Get Help + Support - Dynamics | Microsoft Docs 

  • cbarnhart Profile Picture
    cbarnhart 10 on at
    RE: After Update - Journey Not Processing

    Thank for the idea but no go.  This has now been happening over several weeks with many refreshes and reboots.

    I am finding that old journeys are still running with no issues.  It is the new journeys created after the update that are hanging on processing.

    any other ideas?

  • Eiken Profile Picture
    Eiken on at
    RE: After Update - Journey Not Processing

    Hi,

    Try to refresh the browser.

    Please check the delivery and interaction details.

    pastedimage1679910653288v1.png

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