Skip to main content
Community site session details

Community site session details

Session Id :
Service | Customer Service, Contact Center, Fie...
Unanswered

custom email template with bilingual fields

(0) ShareShare
ReportReport
Posted on by 32

been trying to find a solution for this.    on our case entity we have custom lookup that we are using as dynamic picklist . on this picklist entity we have a plugin to translate the data (format of the lookup values are english|french)  the translation plugin works great but we have come up with stumbling block when trying to use email templates.   the issue is not adding the lookup filed (that i figured out),  it's that the field dont translate .   

the way our plugin works is the entity as 3 field on the entity  

  • ls_name
  • ls_nameEN
  • ls_nameFR

when we create a record , the ls name is remaped to the values of ls_nameEN + | + ls_nameFR

we then create attach a plugin on the retrieve and retrieve multiple of the record that has the lookup to display the right or left side of the pipe depending on the language

now here is our problem i cant seem to get a hock into the  Instantiatetemplate action (or a message point that will retrieve the data)  so the field don't translate .    I'm looking for help in determining the following : 

  1. is there a message point that i can attach to trigger my translation module
  2. is there a message point that i can use to enhance the Instantiatetemplate  Action 
  3. i'm i stuck having to create my own module that calls a custom Action to build my email template and apply it to the email record 

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

News and Announcements

Now Available: 2025 Release Wave 2

Quick Links

Ramesh Kumar – Community Spotlight

We are honored to recognize Ramesh Kumar as our July 2025 Community…

Congratulations to the June Top 10 Community Leaders!

These are the community rock stars!

Announcing the Engage with the Community forum!

This forum is your space to connect, share, and grow!

Leaderboard > Service | Customer Service, Contact Center, Field Service, Guides

#1
Muhammad Shahzad Shafique Profile Picture

Muhammad Shahzad Sh... 51 Most Valuable Professional

#2
Ramesh Kumar Profile Picture

Ramesh Kumar 42

#3
David Shaw_UK Profile Picture

David Shaw_UK 27

Featured topics

Product updates

Dynamics 365 release plans