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Customer experience | Sales, Customer Insights,...
Unanswered

Relevance search not displaying search field data...

Posted on by 150

Hello. I'm wondering if anyone else has had this issue?

Recently, one of my co-workers has had an issue with fields configured for relevance search not showing data in the search results even though there is data in that particular field for that particular contact.

I have had the same experience. I put in a search term, get a list of results, and only some will have data displayed for that particular column while some will not, even though they have information in that field

Below is an example of this: initially, the search results displayed no data for the "Primary Salutation" field. I then clicked into the contact record to confirm there was data in the field. I then when back to the previous search results screen. Only then was the data displayed. See below. The top result is the initial result, the bottom, after I had clicked into the record, and then clicked back.

8420.pic.PNG

I cleared my cache on the faint hope that might do something but that did not solve it.

Thoughts?

Nathan

  • RanjithK Profile Picture
    RanjithK 16 on at
    RE: Relevance search not displaying search field data...

    I am sure you guys are aware about all this but try this one.

    Dataverse search is the replacement for global search, relevance search, quick find, lookup search. The benefit is search behaviour happens in one single search field;however, you have to enable it from Power platform admin center > select the environment > settings > product > features > set Dataverse on.

    pastedimage1656024324286v3.png

    Try this link for the setup 

  • Marco Henrichs Profile Picture
    Marco Henrichs 15 on at
    RE: Relevance search not displaying search field data...

    Hi Nathan,

    we are struggling with the same issue. Did you find a solution?

    Marco

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