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Customer Insights - Journeys forum

Change the unsubscribe button to relevant URL instead of the default

Posted on by 93


So my company is just getting started with Dynamics 365 Marketing, and I had a question. I have a content block for a footer that includes the unsubscribe button, but the HTML is :

href="{{msdyncrm_contentsettings.msdyncrm_subscriptioncenter}}". When I send a test email using that footer, and then click the unsubscribe button, it sends me to a website that doesn't exist.

Under content settings I set up the URL that I want the unsubscribe button to go to, but I can't figure out how to get the href tag to point to that one instead of the default one. My attempts of googling the answer have not yielded results, so I'm wondering if anyone has any insight. Before it's all said and done we will have 3 different unsubscribe centers for child companies that we own. Is this even possible?

Thanks in advance

  • nwebber Profile Picture
    nwebber 93 on at
    RE: Change the unsubscribe button to relevant URL instead of the default

    You are amazing! Thank you so much

  • Verified answer
    Nya Profile Picture
    Nya 29,050 on at
    RE: Change the unsubscribe button to relevant URL instead of the default


    First of all, you need to create a content setting for your URL.

    Populate the Subscription Center field with the URL and go live it.

    For example.


    When sending the email, you need to send it within a customer journey in order to change the content settings for the sending.


    The steps of sending email with customer journey can be referred to here: Create a simple customer journey (Dynamics 365 Marketing) | Microsoft Docs

    Of course, if you'd like to send it directly by clicking the Send Now button, you can set the content settings as the default one in the following location.


    Then the URL you input into the content settings will be contained in the received email.


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