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Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / Within List (component...
Service | Customer Service, Contact Center, Fie...
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Within List (component in a dashboard), is it possible to keep the selection of records when going to next page?

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Posted on by Domi Walker 107

Some agents use dashboards with several lists in it and they often have like 9 records they can view at once. They need to go to the next page for the next records. A few agents asked me if it would be possible to keep the selection of records in page 1 when going to page 2 and 3 etc...

The thing I suggested was to use the function "see all records" but they preferred to stay in the dashboard.

Another thing I thought of was using vertical scrolling (but that doesn't seem to exist for lists in dashboards)

Any other ideas?

Regards,

Dominique 

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    Community Member on at
    RE: Within List (component in a dashboard), is it possible to keep the selection of records when going to next page?

    Hi Domi,

    Unfortunately,it is impossible to keep the selection of records when going to next page.

    Not only the list within the dashboard, but also the main view, where the selected record is not maintained after moving to the next page, because moving to the next page will refresh the current view

    So if agents wants to select multiple records in different pages at the same time, they should make these records in the same page.

    They can create a customized number filed and add it to the view, then fill it in records they want to select and sort it in the view.

    pastedimage1635406622817v3.png

    Sort the number field:

    pastedimage1635406661150v4.png

    pastedimage1635406476775v2.png

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