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Getting a report by Agent

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Posted on by ffas

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Hi there,

I'm trying to get a report for my manager to show how the platform, agents and the report of the conversations said, but seems like there is something really wrong happening.

As a supervisor, I supposed to get all the details of each agent and specify a date range for my reports.

This is what I see when trying to select a range for my reports:

2022_2D00_07_2D00_04-15.02.58-orga5092ec3.crm11.dynamics.com-68c3d8bfdbbe.png

2022_2D00_07_2D00_04-15.03.12-orga5092ec3.crm11.dynamics.com-05f2afc5422a.png

So, what you see here is the dropdowns with the range available.

To be honest, a simple date picker would be great instead.

Could any of the Microsoft Customer Service Devs Team look into this matter please.

Also, reports are kind of all over the place and a bit of CSS to make things looking better would be great as well.

This is not a cheap platform to work with and primary features are missing.

I would like to print my reports as well.

Any help would be great.

Kind regards,

Fernando

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Community Member on at

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Hi ffas,

The screenshot you provided is the insights. If you want to create a report, please follow this doc:

Create a report using the Report Wizard - Power Apps | Microsoft Docs

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dian74 2,477 Most Valuable Professional on at

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If you click on the arrow down next to the report name you'll notice you can change the report you are viewing. There is an 'Agent' report available which you can access.

PLEASE MARK AS VERIFIED IF HELPFUL

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ffas 157 on at

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My point is, I can just select "minutes" and "hours" and "last", "next" and "this" which doesn't make sense if I want the insights for the whole month.

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ffas 157 on at

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Hi Stephen Zhao,

I can't access the page you pointed out to get a report as it's not a model driven app.

Also, I can't see any Omnichannel linked app on it.

Perhaps a how to guide how to do it would be great.

Cheers.

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