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HTML code showing in preview text of marketing emails

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Posted on by NGSD

Hello Partners,

The preview text of my marketing emails are showing HTML code. I dont touch the HTML code in my marketing emails because I use the Out of the box solution.

Any work arounds or known bugs on this issue.

Thanks.

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Khan zain 1 on at

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HTML code showing in preview text of marketing emails

It sounds like your marketing emails' preview text is displaying HTML code instead of rendering properly. Here's a concise solution:
1. Check Email Platform Settings: Ensure that your email platform settings are configured correctly to render HTML properly in preview text.
2. Review Email Templates: Review your email templates to ensure they are correctly structured with HTML tags and have appropriate encoding for preview text.
3. Test with Plain Text: Test sending emails with plain text preview text to see if the issue persists. If plain text works, there might be an issue with HTML rendering.
4. Contact Support: Reach out to your email platform's support team for assistance. They can investigate further and provide specific guidance or fixes for this issue.

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Leah Ju Microsoft Employee on at

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HTML code showing in preview text of marketing emails

Hi,

Could you share the screenshot about it?