Reversing Cost with Service Credit Memo

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Posted on by Community Member Microsoft Employee

I have been testing the service credit memo (I can't say that I am so impressed with it). Does anyone know how it links the credit memo with the appropriate Service Invoice (and ultimately reversing the cost correctly)?

The standard Service Credit Memo page does not have the Applies-to-ID field (although I see it in the Service Line table) and I do not see any functions to "get document lines to reverse" or anything like that.

Overall, I am wondering how to use the service module so that the appropriate cost is reversed.

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VXMT- OPSMGR 5 on at

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RE: Reversing Cost with Service Credit Memo

Hello Alexander- do you know if this type of Service Credit Memo will show the transaction (credit) against the assigned/chosen Service Item No.- Service Item Serial No. in "Service Item Log" ?
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Alexander Ermakov 28,094 on at

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RE: Reversing Cost with Service Credit Memo

The usage of Service Credit Memo is pretty simple

msdn.microsoft.com/.../hh177448(v=nav.90).aspx

As Vishal noted, there is application information on a separate tab.

Issuing the service credit memo depends on the process you are trying to implement - what is a business sample behind your test?
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Community Member Microsoft Employee on at

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RE: Reversing Cost with Service Credit Memo

I can see "Applies-to-ID" field in Service Credit Memo page in NAV standard DB. Check Application TAB.