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Dynamics 365 Community / Forums / Customer Service forum / change layout of case ...
Customer Service forum

change layout of case entity

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Posted on by tarunnyc 65

3482.Capture.PNG

is there any way i can change the above vertical columns to horizontal  view

thankyou 

Categories:
Case Management
  • Alex Fun Wei Jie Profile Picture
    Alex Fun Wei Jie 33,626 on at
    RE: change layout of case entity

    Hi,

    share your setting here , so we could understand better

  • tarunnyc Profile Picture
    tarunnyc 65 on at
    RE: change layout of case entity

    thanx i somehow made them horizontal but they changed to different tabs instead of showing in the same form .

  • Suggested answer
    RaviKashyap Profile Picture
    RaviKashyap 55,410 on at
    RE: change layout of case entity

    Yes you can as change the view to horizontal. You can change the formatting of section under properties to upto 4 columns. Refer below-

    section.png

  • Suggested answer
    Alex Fun Wei Jie Profile Picture
    Alex Fun Wei Jie 33,626 on at
    RE: change layout of case entity

    Hi,

    Custome details in case entity is a card form, you should go account entity > form > card form or contact entity > form > card form to edit the layout of the column.

  • tarunnyc Profile Picture
    tarunnyc 65 on at
    RE: change layout of case entity

    hi thanx for the reply i saw that video before .but my question was is there a way to make  "customer details " column horizontal .i want it as below

                 CUSTOMER details

    Referral details  | comments | new column

  • Suggested answer
    Adrian Begovich Profile Picture
    Adrian Begovich 1,019 Super User 2025 Season 1 on at
    RE: change layout of case entity

    Hi tarunnyc,

    It is possible to have a form with columns that appear horizontally aligned. This article will teach you how to create or modify a form in Microsoft Dynamics 365.

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