GP Upgraded and now payroll not processing

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Posted on by RJarrell

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We have a client that recently upgrade. They were on GP 16.00.0741 and they were upgraded to 18.2.1036.

This morning, they went in to process payroll. They were able to print checks, but while posting GP gets the "GP has stopped working" error and closes out. When we open it back up, GP says the batch is "posting". We have backups so we restored that company back to an hour or so earlier to process again. It failed. I restored back again, followed the instructions in this KB article (https://support.microsoft.com/en-us/help/851664/error-message-when-you-select-a-batch-in-the-build-payroll-checks-wind), and then tried again. It failed.

Has anyone seen issues like this since they upgraded/updated? I am not sure where to go from here.

Thanks!

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Microsoft Dynamics GP

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RJarrell 277 on at

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RE: GP Upgraded and now payroll not processing

Richard,

That was it. Thanks so much!!!
RJarrell 277 on at

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RE: GP Upgraded and now payroll not processing

Richard,

I had thought of that but discarded it because I didn't think it would cause GP to completely crash. I am looking into it now to see if there are any modified payroll reports. Thanks for the suggestion!
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Richard Wheeler 75,730 on at

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RE: GP Upgraded and now payroll not processing

This sounds like a corrupt report. Did all your reports upgrade properly? You could try setting all your payroll reports back to the default versions and try again. If it is the reports you will need to isolate which one.