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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / How to delete a segmen...
Customer experience | Sales, Customer Insights,...
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How to delete a segments in real-time marketing

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Posted on by Jishnu Thapa 185

Hello everyone, hope you guys are doing well. 

I have created a segment in real-time marketing. using the following steps.

Image

but there is no option to delete or deactivate the Segment.

also, I have tried opening the segment but there also no option to delete it.

As I have gone through it says invective Segment builder is in Preview.  

can anyone please let me know if there is any option to delete or de-activate? 

Thanks and regards 

Jishnu Thapa 

I have the same question (0)
  • Jishnu Thapa Profile Picture
    Jishnu Thapa 185 on at

    Hello everyone, hope you guys are doing well. 

    I have created a segment in real-time marketing. using the following steps.

    pastedimage1664455140242v1.png

    but there is no option to delete or deactivate the Segment.

    also, I have tried opening the segment but there also no option to delete it.

    As I have gone through it says invective Segment builder is in Preview.  

    can anyone please let me know if there is any option to delete or de-activate? 

    Thanks and regards 

    Jishnu Thapa 

  • Suggested answer
    Dsouza_28 Profile Picture
    Dsouza_28 7 on at

    Hi Jishnu Thapa  ,

    currently there is still no option in the front-end UI to delete the Journeys in RTM.

    There is a solution suggested in the following thread to use the XRM Tool box to do so, you can give that a try.

    community.dynamics.com/.../delete-real-time-marketing-journey

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