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Service | Customer Service, Contact Center, Fie...
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msdyn_SearchResourceAvailabilityForRequirementGroup not working as expected

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Hi All,

we are migrating the legacy Service Scheduling experience to the core Service Scheduling experience built on Universal Resource Scheduling.
We successfully install the "Dynamics 365 Service Scheduling" and "Dynamics 365 Service scheduling migration" apps on our sanbox environment.

As per documentation (DOCS) we are trying to use the "msdyn_SearchResourceAvailabilityForRequirementGroup" OrganizationRequest in order to retrieve the available bookable resources for the given requirement group.
We are facing off a data mismatch between the results in the "TimeSlots" collection and the slots manually retrieved executing the same search from the interface.
We are getting less slots than expeted and with inconsistent data in StartTime, EndTime and ArrivalTime properties.

We also noticed that the "ProposalResourceAssignmentSets" property seems to contains the rigth intervals, but we have only one bookable resource for each interval instead of the complete list of available resources. When we perform the same search from the interface we can specify the "Results Per Interval" in order to get all the bookable resources. Is there any way to replicate the same behaviour?

Which is the rigth way to use the "msdyn_SearchResourceAvailabilityForRequirementGroup" OrganizationRequest? Are there some configurations or parameters not documented that we need to consider?

Thanks in advance,
Daniele

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