web
You’re offline. This is a read only version of the page.
close
Skip to main content

Announcements

No record found.

News and Announcements icon
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / Uploaded custom 3D obj...
Service | Customer Service, Contact Center, Fie...
Unanswered

Uploaded custom 3D objects can't be utilized in a Guide Step

(1) ShareShare
ReportReport
Posted on by DM-24052150-0 13
Hello and I hope you're all doing great!
 
I have an inquiry about using custom 3D assets in Guides.  
 
I have created some 3D models in .glb format and they fall within the recommended parameters (less than 10 MB, less than 50,000 triangles, single material).
 
I can upload them into a guide step and the model preview shows, but in the Hololens the 3D element tile has a big yellow /!/ in the corner and I can't do anything with it.
 
I would appreciate your insights into any critical model parameter I might need to make the asset usable in Guides.
 
Thanks very much for your time and have a wonderful day!
I have the same question (0)

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Introducing the 2026 Season 1 community Super Users

Congratulations to our 2026 Super Stars!

Congratulations to our 2025 Community Spotlights

Thanks to all of our 2025 Community Spotlight stars!

Congratulations to the February Top 10 Community Leaders

These are the community rock stars!

Leaderboard > Service | Customer Service, Contact Center, Field Service, Guides

#1
NeerajPawar Profile Picture

NeerajPawar 31

#2
Tom_Gioielli Profile Picture

Tom_Gioielli 19 Super User 2026 Season 1

#3
11manish Profile Picture

11manish 16

Last 30 days Overall leaderboard

Featured topics

Product updates

Dynamics 365 release plans