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Hi,
In have invoiced a customer through a service order.
When it tried to reverse the invoice , the credit memo is automatically generated and all the financial transactions are happening correctly
however the item invoiced while returning is not getting hit on the inventory and the stock is not getting added
kindly suggest
Hi Sriram,
The system does not reverse stock automatically when the product is consumed to a project.
The item can be put back to the inventory using a Item requirement functionality. On the Project you can create a Item requirement with a negative quantity (quantity from the service order) and post the packingslip of the item requirement. This was the inventory is updated.
Regards,
Satya Teki
Hi
This service order is for project, then you have to manually return the stock to the inventory from the project. This can be done by creating a negative item requirement for the product used on the service order.
Thanks,
Satya Teki
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